Privacy Policy

Peptovia Research ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website or place an order with us.

By using our website, you consent to the collection and use of information in accordance with this policy.

We may collect the following information when you interact with our website:

• Name and contact details (including email address, phone number, and postal address)
• Billing and delivery address
• Order history and product preferences
• Communications you send to us (e.g. emails to info@peptovia-research.co.uk)
• Technical information including IP address, browser type, device type, and pages visited
• Cookie data (see Cookies Policy below)

We use the information we collect for the following purposes:

• To process and fulfil your orders
• To send order confirmations, shipping updates, and customer service communications
• To respond to enquiries you send to info@peptovia-research.co.uk
• To prevent fraud and ensure the security of our website
• To comply with legal and regulatory obligations
• With your explicit consent, to send marketing communications about new products or offers (you can unsubscribe at any time)

Under the UK GDPR and Data Protection Act 2018, we process your personal data on the following lawful bases:

• Contract — when we need to process your data to fulfil an order or provide a service you have requested
• Legal obligation — when we are required to retain or disclose data to comply with the law
• Legitimate interests — for fraud prevention, website security, and improving our service
• Consent — for marketing communications and non-essential cookies

Peptovia Research does not sell, rent, or trade your personal information to third parties.

We may share data only with the following categories of recipients, and only where strictly necessary:

• Payment processors (to securely take and reconcile payment)
• Delivery couriers such as Royal Mail (to dispatch your order)
• Hosting and IT service providers (who keep our website running)
• Regulatory authorities or law enforcement, where required by law

All third parties we work with are required to handle your data in line with the UK GDPR and to use it only for the specific purpose we have shared it for.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

Order records are typically retained for 7 years to comply with UK tax and accounting law. Marketing data is retained until you withdraw your consent.

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request erasure of your personal data (the "right to be forgotten")
• Object to or restrict our processing of your data
• Request transfer of your data to another organisation (data portability)
• Withdraw consent at any time where we rely on consent to process your data
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, please email us at info@peptovia-research.co.uk. We will respond within one month of receiving your request.

Our website uses cookies and similar technologies to give you the best possible experience.

Cookies are small text files placed on your device when you visit a website. They allow us to remember your preferences, keep items in your cart, understand how visitors use our site, and improve performance.

We use the following categories of cookies:

• Strictly necessary cookies — required for the website to function (e.g. cart, age verification, login session). These cannot be switched off.
• Functional cookies — remember your preferences (e.g. accepted disclaimer)
• Analytics cookies — help us understand how visitors use our site so we can improve it

You can control or disable cookies via your browser settings. Note that disabling strictly necessary cookies may prevent parts of the website from working.

We take the security of your personal data seriously. We use industry-standard technical and organisational measures to protect your information from unauthorised access, accidental loss, alteration, or disclosure.

Payment information is never stored on our servers. All card and bank payments are processed by PCI-DSS compliant third-party providers.

While we use best practices to safeguard your data, no system is 100% secure. We cannot guarantee absolute security of information transmitted to or from our website.

Our website and products are not intended for anyone under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us at info@peptovia-research.co.uk and we will delete it promptly.

Peptovia Research may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy, your personal data, or how we handle your information, please contact us:

• Email: info@peptovia-research.co.uk
• Business name: Peptovia Research
• Country: United Kingdom